Return & Refund Policy

Effective Date: July 1, 2026

At Direct Forklift Parts, we are committed to providing quality OEM and aftermarket forklift parts and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

Returns are accepted within 10 days of the original delivery date.

To be eligible for a return, items must:

• Be unused, uninstalled, and in their original condition.
• Include all original packaging, manuals, and accessories (if applicable).
• Be accompanied by proof of purchase.

Items returned that show signs of installation, damage, or modification may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or were shipped incorrectly:

• Special-order or custom-order parts.
• Electrical or electronic components that have been installed or used.
• Parts damaged due to improper installation, misuse, or normal wear.

Incorrect or Damaged Orders

If you receive an incorrect, defective, or damaged item, please contact us within 5 business days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item was shipped incorrectly or is defective.

We recommend using a trackable shipping service, as Direct Forklift Parts is not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it must follow the return process outlined above.

Need Assistance?

If you have questions about your order or need help identifying the correct part before purchasing, we're here to help.

Please contact us through our Contact page or by using the phone number or email listed on our website.